Privacy Policy

1. Introduction

Welcome to Succez Vidya ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website succezvidya.com and use our educational services.

This policy complies with:

• Digital Personal Data Protection Act (DPDPA), 2023 - India
• General Data Protection Regulation (GDPR) - European Union
• Information Technology Act, 2000 - India

2. Information We Collect

2.1 Personal Information

We collect the following types of personal information:

• Identity Data: Name, student ID, date of birth
• Contact Data: Email address, phone number, residential address
• Educational Data: Class/grade, school name, academic records, test scores
• Account Data: Username, password (encrypted), profile photo
• Payment Data: Billing information, transaction history (processed securely through payment gateways)
• Guardian Information: Parent/guardian name, contact details (for students under 18)

2.2 Technical Information

• IP address and device information
• Browser type and version
• Operating system
• Cookies and tracking technologies
• Usage data (pages visited, time spent, clicks)

2.3 Educational Usage Data

• Course enrollment and progress
• Quiz and test results
• Assignment submissions
• Attendance records
• Communication with teachers

3. How We Use Your Information

We use your personal data for the following purposes:

• Educational Services: Providing coaching classes, study materials, and test series
• Account Management: Creating and managing your student account
• Communication: Sending course updates, announcements, and educational content
• Payment Processing: Processing enrollment fees and course payments
• Performance Tracking: Monitoring academic progress and providing feedback
• Customer Support: Responding to inquiries and resolving issues
• Marketing: Sending promotional offers (with your consent)
• Legal Compliance: Meeting regulatory requirements
• Website Improvement: Analyzing usage patterns to enhance user experience

4. Legal Basis for Processing (GDPR)

We process your personal data based on:

• Consent: You have given clear consent for specific purposes
• Contract: Processing is necessary to fulfill our educational services
• Legal Obligation: Compliance with Indian laws and regulations
• Legitimate Interests: For business operations that don't override your rights

5. Data Sharing and Disclosure

We may share your information with:

• Teachers and Staff: For educational purposes only
• Payment Processors: Razorpay, PayU, Paytm (for secure transactions)
• Cloud Service Providers: For data storage (AWS, Google Cloud)
• Analytics Services: Google Analytics (anonymized data)
• Legal Authorities: When required by law or to protect rights

We do not sell your personal data to third parties.

6. Data Retention

We retain your personal information:

• Active Students: For the duration of enrollment plus 3 years
• Alumni: Up to 5 years after course completion (unless deleted upon request)
• Payment Records: 7 years (as per Indian tax laws)
• Marketing Data: Until you withdraw consent

7. Your Rights (Data Subject Rights)

Under DPDPA and GDPR, you have the right to:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate or incomplete data
• Erasure: Request deletion of your data ("Right to be Forgotten")
• Data Portability: Receive your data in a structured format
• Restrict Processing: Limit how we use your data
• Object: Opt-out of marketing communications
• Withdraw Consent: At any time, without affecting lawful processing

To exercise these rights, contact us at: privacy@succezvidya.com

8. Children's Privacy (COPPA Compliance)

Succez Vidya serves students aged 13-18. For students under 18:

• We require parental/guardian consent before collecting personal information
• Parents can review, update, or delete their child's information
• We limit data collection to what's necessary for educational purposes

Parent Contact: parents@succezvidya.com

9. Data Security

We implement industry-standard security measures:

• SSL/TLS encryption for data transmission
• Encrypted password storage (bcrypt hashing)
• Regular security audits and vulnerability assessments
• Access controls and employee training
• Firewall protection and intrusion detection
• Regular backups and disaster recovery plans

Data Breach Notification: We will notify you within 72 hours of discovering any security breach affecting your data.

10. Cookies and Tracking

We use cookies for:

• Essential Cookies: Website functionality and security
• Performance Cookies: Analytics and usage tracking (Google Analytics)
• Functional Cookies: Remembering your preferences
• Marketing Cookies: Personalized advertisements (with consent)

You can manage cookie preferences in your browser settings. Disabling cookies may affect website functionality.

11. International Data Transfers

Your data may be transferred to and stored on servers located outside India. We ensure adequate protection through:

• Standard Contractual Clauses (SCCs)
• Data Processing Agreements with vendors
• Compliance with GDPR for EU data subjects

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. Please review their privacy policies before providing any information.

13. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes via:

• Email notification
• Website banner
• Updated "Last Modified" date

14. Contact Information

Data Protection Officer (DPO):

15. Grievance Redressal

For complaints regarding data privacy, you can contact our Grievance Officer:

You also have the right to lodge a complaint with the Data Protection Board of India or your local supervisory authority.